Troubleshoot open application tickets, including defect reporting and resolution, and provide customer service to clients Manage and maintain vendor applications hosted on-prem, including deployment of server/application upgrades and hotfixes from the vendorĮxecute API calls to retrieve data (and store it appropriately using database tools), as well as to update data as neededĬreate test scenarios, test newly vendor-released functionality, and coordinate UATĮnsure that delivery of project and enhancement requirements meets the needs defined by the business customerįacilitate training sessions and demos with stakeholders and application users, and have a thorough understanding of the system so that user questions can be properly addressed Provide support to users in all groups and act as the point-of-contact for end-user supportĮscalate support issues with vendors to facilitate quick resolution when application bugs and issues are found Responsibilities also include management and coordination with vendors, as well as technical support of some applications as needed.Ĭollect, review, analyze, and manage business user requirements and transform them into user storiesĭocument detailed functional and data business requirements, process flows, use cases, and information needs BA will serve as the primary interface to business users and will be tasked with fully understanding their business processes, workflows, and information requirements. Business Analyst role will work for the IP Management & Legal IT team, overseeing a portfolio of SaaS applications in support of General Counsel.
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